Terms & Conditions

POSTAGE

Items purchased before 3pm will be dispatched Wednesday, Thursday and Friday (excluding Bank Holidays) Economy Delivery can take 3 to 5 working days (excluding Bank Holidays) Please supply your email address so that you can be notified by email your parcel number and full tracking details when your items are dispatched. Larger items will require a signature at the delivery address. For 'Pick Up at store' option, we will reserve your item for 48 hours, if item remains uncollected by that time, your order will be cancelled.

RETURNS

In the unlikely event that you should need to return an item to Hedgehog Motorcycles, it is important to us that you return it to us in its unused, original condition, with all tags attached

  • Please ensure that the item returned is protected on its journey back to us and that it is in its original packaging.
  • Please take then your parcel to your nearest Post Office.

We strongly advise that you send your parcel recorded delivery as ‘posting is not proof of receipt’

Unfortunately we cannot accept liability for items lost in transit

RETURNS POLICY

We are unable to accept the return of used items: As such items are not resalable not least because of safety concerns.Therefore we strongly recommend you do not remove tags/protective stickers until you are completely satisfied that you do not require a refund.We classify items as used if the original hang tags/protective stickers are removed.For items returned with warranty issues, please contact us with details of the problem before returning

Return Address

  • HEDGEHOG MOTORCYCLES
  • MILL ROAD
  • BARNSTAPLE
  • NORTH DEVON
  • EX31 1JQ

1.Cookies & monitoring

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of the website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

Strictly necessary cookies - These are cookies that are essential to the operation of our website.Analytical/performance cookie - These cookies allow us to recognise and count the number of visitors to our website.Functionality cookies - These cookies are used to recognise you when you return to our website.Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer.
  • The referring website from which you have got to our website from.

The reasons for this are:

  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business.

2.Disclosure of personal data

We may disclose your personal data:

  • To other companies within our group.
  • If we sell our business.
  • To agents and service providers.
  • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

  • We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

3. Right to cancel

All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation of The Distance Selling Regulations.

You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unles we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.

We reserve the right to cancel an order up to the point of delivery

4. Notices

All notices you send us must be sent to the contact details on this site Contact Page. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

5. Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.

For any more questions please do not hesitate to contact us, however we aren't lawyers as you hopefully know!

So for specific legislation and for more detailed regulations go to: www.legislation.gov.uk

With thanks to legislation.gov.uk for providing specific information on legislation.